{"id":4302,"date":"2017-05-30T14:57:07","date_gmt":"2017-05-30T12:57:07","guid":{"rendered":"https:\/\/www.bmac.it\/frequent-questions\/"},"modified":"2017-05-30T16:06:24","modified_gmt":"2017-05-30T14:06:24","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/www.bmac.it\/en\/frequent-questions\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1489437038626{margin-bottom: 100px !important;}&#8221; el_class=&#8221;paginafaq&#8221;][vc_column][vc_toggle title=&#8221;Which is the address of the Bmac authorized service centre?&#8221; open=&#8221;true&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488986967880-6eb9a440-374c&#8221; css=&#8221;.vc_custom_1489436822867{background-color: #ffffff !important;}&#8221;]Your <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> should always and exclusively be sent to the <strong><span style=\"color: #c8d23c;\">BMAC<\/span><\/strong> scissors European headquarter, based in Bergamo (Italy).<br \/>\nThe address is:<br \/>\n<strong>JTBrands di Masper Luca<br \/>\nVia Pescaria, 14 &#8211; 24123 BERGAMO &#8211; Italy<br \/>\nphone +39 035 400488 &#8211; email <a href=\"mailto:info@bmacscissors.com\">info@bmacscissors.com<\/a><br \/>\n<\/strong>[\/vc_toggle][vc_toggle title=&#8221;How can i send my Bmac scissors to the Bmac authorized service centre for the resharpening and repairing service?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23020202&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987322749-09963c76-41e4&#8243;]Place your <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> in a sturdy box or in a padded envelope in order to protect them during the transport. Please put a rubber band around the tip so the blades do no open during the mailing process. Also, we suggest that you pack your <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> into their case or wrap them in tissue paper, paper towel, or plastic wrap for more protection.<br \/>\nRemember to include your business card or your contact details (name, address and phone number) so that our authorized <span style=\"color: #c8d23c;\"><strong>BMAC<\/strong><\/span> service centre can easily contact you.<\/p>\n<p>Post your scissors to:<br \/>\n<strong>JTBrands di Masper Luca<\/strong><br \/>\n<strong>Via Pescaria 14<\/strong><br \/>\n<strong>24123 Bergamo &#8211; Italy<\/strong><\/p>\n<p>It is helpful if you advise us of any specific problems you may be experiencing with your scissors. \u2028If you need a new finger rest, please ask us.<\/p>\n<p>Should you have any query, please contact <strong>Raffaella Maffeis<\/strong> at +39.035.400488 or at <a href=\"mailto:info@bmacscissors.com\">info@bmacscissors.com<\/a> and she will answer all your questions and help you in organizing the sending of your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS.<\/span><\/strong><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How much does the repairing of my Bmac scissors cost? And what kind of assistance do you provide?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987438446-453ddfab-d0d3&#8243;]The assistance begins when we receive your <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> at the <span style=\"color: #c8d23c;\"><strong>BMAC<\/strong><\/span> European headquarter in Bergamo, Italy.<br \/>\nWhen receiving your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS,<\/span><\/strong> our <strong><span style=\"color: #c8d23c;\">BMAC<\/span><\/strong> assistant will:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>check the serial number of your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>register the repairing and resharpening service in our customer data sheet<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>inspect the problems of your scissors and write an accurate and detailed report<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: #000000;\">pack your\u00a0<strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> and send them to the <span style=\"color: #c8d23c;\"><strong>BMAC<\/strong><\/span> manufacturer in Niigata, Japan<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Once in Niigata, your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> are ready for the second phase of the assistance service. Master Japanese craftsmen will personally take care of your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> and they will:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>read our accurate and detailed report about your scissors and carefully check and inspect them<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>completely repair your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS,<\/span><\/strong> particularly they will: resharpen the blades, check the mechanism, replace the missing parts<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>write a second accurate report about your scissors with the explanation of the service done<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: #000000;\">repack and resend the scissors to the <strong><span style=\"color: #c8d23c;\">Bmac<\/span><\/strong> European headquarter in Bergamo<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>There, the last phase of the assistance begins. In the <strong><span style=\"color: #c8d23c;\">Bmac<\/span><\/strong> European headquarter, our quality inspector will:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>read the report written by the Japanese craftsmen<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>carefully check the quality of the repairing service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>resend the scissors directly to your salon with express delivery service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The repairing and assistance service of <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> costs <span style=\"color: #c8d23c;\"><strong>45 euro + 25 euro for the transport service.<\/strong><\/span> The payment should be done by bank transfer or PayPal before the sending of the repaired scissors to your salon.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long does it take to repair my Bmac scissors&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987588382-1dc9df3c-5046&#8243;]The <span style=\"color: #c8d23c;\"><strong>BMAC manufacturer<\/strong><\/span> in Niigata, Japan, carries out the repairing and resharpening service of all the <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS.<\/span><\/strong><br \/>\nFor this reason, please consider approximately <strong>40 &#8211; 45 days<\/strong> in order to receive your scissors back.[\/vc_toggle][vc_toggle title=&#8221;I sent my Bmac scissors for the repairing and resharpening service, can i have a replacement scissors?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987658529-a0094972-e006&#8243;]Unfortunately no. At the moment we do not have a rent service for replacement scissors.[\/vc_toggle][vc_toggle title=&#8221;I dropped my Bmac scissors. What should i do?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987699903-04f93aed-b177&#8243;]Do not panic! All our <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> are forged from a single piece of steel. This is what allows us to sharpen our scissors as required, thus guaranteeing excellent results, with incomparable durability. When scissors dropped, blades can nick; so pick them up and try to open and close them with great care. If you feel a <em>\u201cnick\u201d<\/em> while opening and closing your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS,<\/span><\/strong> then call <strong>+39.035.400488<\/strong> or write at <a href=\"mailto:info@bmacscissors.com\">info@bmacscissors.com<\/a> and <strong>Raffaella Maffeis<\/strong> will answer you and give you assistance on the repairing of your scissors.[\/vc_toggle][vc_toggle title=&#8221;I was in a hurry and i gave my Bmac scissors to another non-authorized service centre and now I think they have been ruined. What should I do?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987756728-b8de352f-2857&#8243;]Your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> should always and exclusively be sent for the repairing service to our authorized service centre:<br \/>\n<strong>JTBrands di Masper Luca<\/strong><br \/>\n<strong>Via Pescaria, 14<\/strong><br \/>\n<strong>24123 BERGAMO (Italy)<\/strong><br \/>\n<strong>+ 39 045 400488<\/strong><br \/>\n<a href=\"mailto:info@bmacscissors.com\">info@bmacscissors.com<\/a><\/p>\n<p>We accept no liability for any damage or problems caused by the resharpening or servicing carried out by a non-authorized Bmac service centre.<br \/>\nIn case you gave your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> to a non-authorized service centre and they have been ruined, we try to repair your <strong><span style=\"color: #c8d23c;\">BMAC SCISSORS<\/span><\/strong> at our very best, restoring the original concavity or convexity of the blades. We cannot guarantee the perfection of the result: it depends on the condition of the blades and on the damage degree.[\/vc_toggle][vc_toggle title=&#8221;Do you only resharpen Bmac scissors?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221;]Yes, we only resharpen and repair <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS.<\/strong><\/span><br \/>\nWe do not resharpen any other scissors brands. In case you will send us other scissors brands, we will return them to you without any repairing service and we will ask you to refund us the transport cost.[\/vc_toggle][vc_toggle title=&#8221;I would like to buy Bmac scissors on the website. How can I pay for them?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987837251-1de6444e-06b3&#8243;]If you are interested in purchasing your <span style=\"color: #c8d23c;\"><strong>BMAC SCISSORS<\/strong><\/span> on our website <a href=\"http:\/\/www.bmacscissors.com\"><strong>www.bmacscissors.com<\/strong><\/a> you can pay by:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>credit\/debit card<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>bank transfer<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>PayPal<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I use the tests, photos and videos of this website?&#8221; color=&#8221;black&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488987938556-daa611fd-76b3&#8243;]No, all the design and content of this website (including texts, information, pictures, movies, brand logos and names, slogans, etc.) are copyright of <strong>JTBrands di Masper Luca.<\/strong> You are not allowed to use or reproduce anything as this may constitute an infringement of the holders\u2019 right.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1489437038626{margin-bottom: 100px !important;}&#8221; el_class=&#8221;paginafaq&#8221;][vc_column][vc_toggle title=&#8221;Which is the address of the Bmac authorized service centre?&#8221; open=&#8221;true&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; use_custom_heading=&#8221;true&#8221; el_id=&#8221;1488986967880-6eb9a440-374c&#8221; css=&#8221;.vc_custom_1489436822867{background-color: #ffffff !important;}&#8221;]Your BMAC SCISSORS should always and exclusively be sent to the BMAC scissors European headquarter, based in Bergamo (Italy). The address is: JTBrands di Masper Luca Via Pescaria, 14 &#8211; 24123 BERGAMO [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-boxed.php","meta":{"footnotes":""},"class_list":["post-4302","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequent questions - Forbici parrucchiere professionali giapponesi<\/title>\n<meta name=\"description\" content=\"The questions that all customers do. For more information you can contact our customer service, we are at your disposal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bmac.it\/en\/frequent-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequent questions - Forbici parrucchiere professionali giapponesi\" \/>\n<meta property=\"og:description\" content=\"The questions that all customers do. For more information you can contact our customer service, we are at your disposal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bmac.it\/en\/frequent-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Bmac Scissors Europe\" \/>\n<meta property=\"article:modified_time\" content=\"2017-05-30T14:06:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bmac.it\/wp-content\/uploads\/2020\/02\/thub-fb-default.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bmac.it\\\/en\\\/frequent-questions\\\/\",\"url\":\"https:\\\/\\\/www.bmac.it\\\/en\\\/frequent-questions\\\/\",\"name\":\"Frequent questions - Forbici parrucchiere professionali giapponesi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bmac.it\\\/en\\\/#website\"},\"datePublished\":\"2017-05-30T12:57:07+00:00\",\"dateModified\":\"2017-05-30T14:06:24+00:00\",\"description\":\"The questions that all customers do. 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